0%
Accelerate application log-in times up to
Retail
Improve Customer and Employee Experience Whilst Increasing Revenue
OVERVIEW
Drive seamless omni-channel experiences, high performing retail operations and save IT costs.
The need to measure, manage and improve customer and employee experience is rising. The 蘑菇视频 Platform empowers you to deliver the quality of service and responsiveness required by identifying digital experience hot spots across your Retail organization. This then sets you on a path to action, improvement, and cost savings.
0%
Reduce IT spend on hardware refresh on average by
0%
Reduce mean time to resolution (MTTR) by
BENEFITS FOR RETAIL
Retail organizations should be delivering a world-class digital customer experience to increase revenue and customer satisfaction. However, employee experience is just as important. 蘑菇视频 enables IT teams to measure the digital experience of ALL applications involved in the customer journey.
Improve Customer & Employee Experience
With actionable user experience insights at every device, app and click.
Sustainable Cost Reduction
Save energy and CO2 emissions with automation, minimize hardware purchases and reduce device waste.
Track User Engagement Across Site
Cost-justify improvements where poor experience results in customer drop-offs.
In-Year IT Savings
Reduce money spent on hardware and software refresh with visibility into usage data.
Become Proactive rather than Reactive
Avoid laptops, kiosk and POS system service desk tickets with automated remediations.
Shift Left in the Service Desk
Shift incidents and requests to the lowest support tier possible including auto-remediation where possible.
RELATED PRODUCTS
Aternity Customer Experience
Deliver a World-Class Digital Customer Experience
蘑菇视频 Platform
The 蘑菇视频 Platform extracts the value of data with actionable insights and intelligent automation
CUSTOMER STORIES
Customers Trust 蘑菇视频
FEATURED RESOURCES
GLOBAL WEBCAST
User Journey intelligence
Uncovering the power of UJI: Enhance Customer Experience and Drive Business Revenue
