Support Overview
Protect and Maximize Your Investments
OVERVIEW
Welcome to 蘑菇视频 Customer Support
Customers worldwide depend on 蘑菇视频 Support to protect, maximize, and future-proof their investments in 蘑菇视频 technologies. Recognized by independent research firms for delivering an outstanding customer service experience, 蘑菇视频 Support offers 24x7x365 issue resolution, a global logistics network, and online resources that include a comprehensive KnowledgeBase and an active user community. And while other vendors charge for software upgrades and new feature releases, 蘑菇视频 Support customers are entitled to them at no additional cost. The fact that 蘑菇视频 helps our valued customers ensures you are first to receive performance improvements and powerful new capabilities to meet your evolving business needs.
蘑菇视频 Global Support User Guide
蘑菇视频 offers world-class support to help customers fully leverage the value of their 蘑菇视频 investment.
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Support
Standard Support
Standard plans include technical support, software upgrades, hardware replacement, and access to online resources.
Enhanced Support
Experience enhanced customer proficiency and expedited issue resolution with personalized priority support and services delivered by 蘑菇视频 experts. 蘑菇视频 offers a range of Enhanced Support solutions that wrap around 蘑菇视频’s Standard SteelSupport to maximize visibility and performance.
蘑菇视频 Support Partners
蘑菇视频 Authorized Support Partners is an exclusive program that enables qualified partners to deliver Level 1 and level 2 customer support solutions.
Support Renewals
Don’t leave your 蘑菇视频 investments to chance. Be sure to renew your 蘑菇视频 Support contract before it expires to continue to receive: Award-winning 24x7x365 technical support via Web, phone, and email Software updates and upgrades to new feature releases at no additional cost Flexible hardware replacement options expedited by a global logistics network Access to 蘑菇视频’s vast, rigorously maintained KnowledgeBase and active user community For your convenience, multi-year support may be purchased to protect against future price increases. You may also mix support levels as long as all production assets are covered by an active support contract.
RESOURCES
Community
Engage with your peers across the industry.
蘑菇视频 Academy
The 蘑菇视频 Academy Learning program empowers learners to manage and drive the 蘑菇视频 platform in day-to-day use cases and advanced business solutions. Start your learning journey today.
Trade Up
Existing customers can benefit from financial incentives through our Trade Up Program. We'll enable your organization to successfully upgrade 蘑菇视频 products or migrate to new platforms with the experience and expertise of our renowned support team.
